this most impossibly complex thing on earth, this thing that was used only by nasa and the irs and ibm. is used by all of us because nobody said to complicated for consumers. somebody said i know how to make a living, i'm going to figure out how to make it smaller and smaller. rand released a study this month that said that the $81 billion in savings we were going to get by making an investment in health i.t. produced no savings. too bad because the government put a $25 billion of the $40 billion investment in i.t. why? why did a $40 billion investment giving everybody a box and software not produced any savings? if you been to a hospital or doctor you can see it in front of you, right? i mentioned i took my son for an appendectomy last month. we walked in to see the surgeon. we had to fill out a seven page for but he had a ruptured appendix, so fortunately i filled out the form for him. i don't know what he would've done if he was an adult. the surgeon said almost certainly a wretched appendix. let's get a quick scan to confirm. we went to the same hospital, four floors down, to get t